How we use your information

Who we are

Solara Shades UK Limited is a window treatment specialist based in Kettering, Northamptonshire. We provide made-to-measure blinds, curtains, and shutters to homes and businesses across the UK.

Our registered address is: 21 Chapel Close, Barton Seagrave, Kettering, NN15 6WS. You can contact us at info@solarashades.co.uk or call 0800 448 0458.

What information we collect

When you contact us for a quote or service, we may collect:

• Your name, email address, and phone number
• Your property address and postcode
• Details about the service you require
• Any additional information you provide in your enquiry

How we use your information

We use your personal information to:

• Respond to your enquiry and provide quotes
• Schedule home visits and installations
• Communicate with you about our services
• Maintain records of our business relationship
• Improve our products and services

Lawful basis for processing

We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, under the following lawful bases:

• Contractual necessity — to provide quotes and deliver services you request
• Legitimate interests — to operate our business effectively and improve customer service
• Consent — where you have given us explicit permission for specific uses

How long we keep your information

We retain your personal information only as long as necessary:

• Active enquiries and customer records are kept for the duration of our business relationship
• Completed project records are retained for up to 7 years for warranty and accounting purposes
• Marketing communications are kept until you unsubscribe or request deletion

Who we share your information with

We do not sell or rent your personal information to third parties. We may share your information with:

• Service providers who help us operate our business (e.g., email, hosting, payment processing)
• Professional advisers (accountants, solicitors) where necessary
• Regulatory authorities if required by law

All third parties are required to keep your information secure and use it only for the purposes we specify.

Your rights

Under UK data protection law, you have the right to:

• Access — request a copy of the personal information we hold about you
• Rectification — ask us to correct inaccurate information
• Erasure — request deletion of your personal data in certain circumstances
• Restriction — ask us to limit how we use your information
• Objection — object to processing based on legitimate interests
• Data portability — receive your data in a structured, commonly used format

To exercise any of these rights, contact us at info@solarashades.co.uk or call 0800 448 0458.

Cookies and website tracking

Our website uses minimal cookies to ensure the site functions properly. For detailed information about what cookies we use and how to control them, please see our Cookie Policy.

Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

Complaints

If you have concerns about how we handle your personal data, please contact us first. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):

ICO
Website: ico.org.uk
Helpline: 0303 123 1113

Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.